言葉森林支援中心

如何恢復 VIP 訂閱？

登入原購買帳號後，開啟 App 底部「VIP」分頁並點「恢復購買」。同一帳號在 Android、iPhone 與 iPad 可共用已驗證的 VIP 權益。

如何管理或取消訂閱？

開啟「VIP」分頁並點「管理／取消訂閱」，App 會帶您前往原購買商店。刪除 App 或刪除言葉森林帳號 不會自動取消商店訂閱。

更換裝置後如何恢復進度？

使用原本的 Email、Google 或 Apple 帳號登入。完成同步後，學習進度與已驗證的 VIP 狀態會從雲端恢復。 尚未綁定登入方式的匿名帳號只存在目前裝置，換機前請先到設定完成帳號綁定。

如何刪除帳號與資料？

在 App 內開啟「設定」→「刪除帳號」，或寄信至上述支援信箱，主旨註明「刪除帳號請求」並附上註冊 Email。完整說明請見 隱私權政策的帳號與資料刪除章節。

如何回報技術問題？

請提供重現步驟、裝置型號、作業系統版本、App 版本，以及可辨識問題的截圖或錄影。請勿寄送密碼、 完整購買憑證或付款資料。

For help with Kotoba Forest, email kotobaforest.id@gmail.com. Please include your device type, app version, steps to reproduce, and a screenshot when possible.

Restore a VIP subscription

Sign in to the account used for the purchase, open the VIP tab, and choose Restore Purchase. Verified VIP access is shared by the same Kotoba Forest account across Android, iPhone, and iPad.

Manage or cancel a subscription

Open the VIP tab and choose Manage / Cancel Subscription. The app will open the store where the subscription was originally purchased. Deleting the app or your Kotoba Forest account does not automatically cancel a store subscription.

Restore progress on a new device

Sign in with the same email, Google, or Apple account. Anonymous accounts that have not been linked to a sign-in method are local to the current device.

Delete an account

Open Settings → Delete Account in the app, or email the address above with the subject “Account deletion request” and your registered email address. See the Privacy Policy for details.

Report a technical issue

Include steps to reproduce, device model, OS version, app version, and a screenshot or recording. Do not send passwords, full purchase receipts, or payment information.